Work With High Performing Talent On Demand

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Work With High Performing Talent On Demand

Work With Talent
Ryan Flanagan

Chatbot Developer

Ryan Flanagan

ManyChat FB Messenger Bot Builder expert.

Ryan Flanagan is a digital marketing and management professional with six years of B2B and B2C experience, both under a Fortune 100 company and as an entrepreneur. He is adept at synthesizing stakeholder needs and customer requirements into marketing automation solutions through chatbots. He also has a strong background in creating engaging experiences and solutions through user research and data analytics. Ryan is proficient in using technology platforms such as ManyChat FB Messenger Bot Builder, Adobe Creative Cloud, Basecamp, Camtasia Studio, Salesforce, MailChimp, Sharepoint, Slack, Google Analytics, Survey Monkey, and Zapier.

Digital Marketing
Chatbots
Basecamp
MailChimp
Google Analytics
Social Media Marketing
Salesforce
Marketing Strategy & Automation
Customer Engagement
KPI and Program Management
Marketing Analytics
Interpersonal & Organization
Data Analytics
CRM Platforms
Cloud Marketing
Conversion Metrics Analysis
Social Media Platforms
SaaS
Project Management
Ryan Flanagan

Ryan Flanagan

ManyChat FB Messenger Bot Builder expert.

Chatbot Developer

Ryan is Available for Projects

Work with Ryan

Employment Highlights

Independent

Profitchats

November 2018 - Present (5 years 5 months)

Digital Marketing Manager

Independent

January 2018 - November 2018 (11 months)

Marketing & Communications Manager

Genuine Parts Company

July 2015 - December 2017 (2 years 6 months)

Digital Marketing Specialist

LMS Marketing Experts

August 2013 - July 2015 (2 years)

Education Highlights

Bachelor of Arts, Psychology

The Citadel Charleston, SC

September 2000 - April 2005 (4 years 8 months)

The College Preparatory, Diploma

Chattahoochee High School

September 1996 - April 2000 (3 years 8 months)

Portfolio

https://twitter.com/BBT

BB&T Bank

LMS Marketing Pte Ltd - Singapore

LMS Marketing Pte Ltd

NAPA AutoCare

NAPA AutoCare

LinkedInEditors

Why Online Lead Generation Is the #1 Problem for Small Businesses

ProfitChats

Aero Auto Repair

https://twitter.com/BBT

BB&T Bank

LMS Marketing Pte Ltd - Singapore

LMS Marketing Pte Ltd

NAPA AutoCare

NAPA AutoCare

LinkedInEditors

Why Online Lead Generation Is the #1 Problem for Small Businesses

ProfitChats

Aero Auto Repair

Resume

Independent

Profitchats

November 2018 - Present (5 years 5 months)

Profitchats provides customized marketing automation services through chatbots.

  • Defined chat experience requirements and functionalities with stakeholders.
  • Identified goals, metrics, and analytics to determine and quantify product value.
  • Leveraged third-party software integrations to transact data delivery of user inputs.
  • Built, deployed, and monitored critical demand generation initiatives to include new user engagement campaigns, messenger chat sequence automation, lead scoring matrix, and data recording and collection.
  • Provided testing of messenger chat experiences and measure against stakeholder goals and objectives.
  • Measured usability and continued performance of chatbot experiences based on user interactions over time.

Digital Marketing Manager

Independent

January 2018 - November 2018 (11 months)

  • Managed online ad buys, blogs, website creation and maintenance, lead generation, marketing automation channels, support, and analytics management for a variety of online lifestyle and online retail product brands.
  • Analyzed clients’ digital communication effectiveness through multivariate tests, platforms, and targets.
  • Handled client social media accounts by maintaining social calendars, scheduling posts, and compiling engagement metrics.
  • Built, deployed, and monitored critical demand generation initiatives, such as engagement programs, trigger and batch campaigns, email, webinar, and live event programs. This includes program flow builds, email creation, landing page creation, form creation, list uploads, and data management.
  • Directed content curation efforts by offshore teams.

Marketing & Communications Manager

Genuine Parts Company

July 2015 - December 2017 (2 years 6 months)

Genuine Parts Co is an American service organization engaged in the distribution of automotive replacement parts, industrial replacement parts, office products, and electrical/electronic materials.

  • Directed all program communications for national automotive aftermarket member portfolio consisting of over 17,000 businesses.
  • Developed and implemented national marketing campaigns: advertising creative, media strategy, and new offering deployments.
  • Identified and executed improvements to program market performance touch points including customer experience, digital experience, channel strategy, and digital advertising.
  • Measured data to define and optimize marketing programs and campaigns, including conversion metrics and ROI.
  • Managed company website performance through market research, design, web analytics data, and cross-marketing on related web properties.
  • Handled over 40 agency/vendor partnerships to assist in creative development, member network offerings, discount plans, and business analytics dashboard services.

Digital Marketing Specialist

LMS Marketing Experts

August 2013 - July 2015 (2 years)

LMS Marketing Pte Ltd is a marketing agency that produces gifts and premiums across Asia.

  • Produced digital and print communications, including marketing collateral creation, website management, and training video productions.
  • Facilitated live online webinar training seminars.
  • Managed all first tier user-marketing and sales support for SaaS based offerings.
  • Handled product development.

Senior Relationship Banker

BB&T Corporation

April 2008 - July 2013 (5 years 4 months)

BB&T Corporation specializes in online banking, investments, insurance, financial services and banking in Winston-Salem, North Carolina.

  • Managed issue resolution, client retention, and value-based upselling.
  • Recognized as a top-level performer – third highest producer of 75 peers in North Atlanta.
  • Oversaw small business relationships and oversaw brand marketing material placement in the office.

Education

Bachelor of Arts, Psychology

The Citadel Charleston, SC

September 2000 - April 2005 (4 years 8 months)

The College Preparatory, Diploma

Chattahoochee High School

September 1996 - April 2000 (3 years 8 months)